Questions and answers

Continuum

What services do you provide?

Archives New Zealand provides appraisal and recordkeeping advice to help central and local government meet their needs for best practice recordkeeping systems. For a full description of these services, please see the Services to Public Offices page of this website. Our services and resources include:

Archives New Zealand provides access to the archives we hold. For more information on our reference services, please see the Research and Ordering section on our website.
Archives New Zealand is also dedicated to providing archival training, facilitation and advice in the community. For more information see the Services to Community page.
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Can only government agencies use your services?

Our services are targeted at central and local government agencies. However, the principles of good recordkeeping are common to all organisations, whether public or private. Any organisation is welcome to make use of our publications, which provide guidance on recordkeeping best practice. Copies can be downloaded at no charge from our website or requested directly from Archives New Zealand.
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Are government agencies charged for services?

Recordkeeping publications, advice, visits and talks are free to public offices and local authorities covered by the Public Records Act 2005 (external link).  Other services such as boxes and labels used in transfers, are also free to public offices.
There are a few services for which Archives New Zealand does charge. These include training courses, photocopying or other reproduction costs, urgent government loans, subscriptions to our technical library and some preservation services such as building condition surveys.
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Are recordkeeping publications and advice provided free of charge?

Recordkeeping publications are free to public offices and local authorities covered by the Public Records Act 2005 (external link). Services such as advice, visits and talks, are also free to public offices and local authorities.
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When will we be audited?

The Public Records Act 2005 (external link) s33-35, requires the Chief Archivist to commission independent audits of recordkeeping in public offices. The audits will begin in 2010 and each public office will be audited every five to 10 years.
Archives New Zealand is currently developing an audit framework. It is expected the audits will be based on the requirements of our mandatory standards and the Public Records Act. For more information on our audit programme see the Public Records Act Audit Strategy page.
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Public Records Act

Are your standards mandatory?

Archives New Zealand can set standards under the Public Records Act 2005 (external link), which can be either mandatory or discretionary. Currently Archives New Zealand has three mandatory standards including:

Archives New Zealand also has three discretionary best practice standards including:

Before we issue standards we consult with all the organisations to which the standard will apply. For more information on the development of standards, please see the Standards Strategy and Methodology page on this website.
The current Archives New Zealand standards are available for download from our publications page.
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What is a record?

A record is ‘information created, received, and maintained as evidence and information by an organisation or person, in pursuance of legal obligations or the transaction of business’ (ISO 15489). Very broadly this means that a record is any documentation or evidence of activity.
Examples could include (but are not limited to) a signed contract, meeting minutes, invoices and correspondence (including e-mails). See Fact sheet: Make a Record for further information.
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What is a public record?

Public records are records that provide evidence of the transactions undertaken at all levels of the operation of central and local government operation. Public offices and local authorities are required by the Public Records Act 2005 (external link) to create and maintain full and accurate records of their activities, in accordance with normal, prudent business practice.
Public records and local authority protected records cannot be disposed of without the permission of the Chief Archivist. See Fact sheet: Make a Record for further information.
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What is a local authority protected record?

Local authority protected records are those categories of local government records that the Chief Archivist has declared to be worthy of permanent retention and which cannot be disposed of without the permission of the Chief Archivist. The list of protected records is commonly referred to as the Local Government Schedule.
For more information, see Fact sheet: Local Authority Disposal.
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Is my organisation covered by the Public Records Act?

All government departments, crown entities, state enterprises, crown research institutes, district health boards, tertiary educations institutes, schools, local authorities and many other organisations are covered. See our List of public offices for a full list of those organisations covered by the Public Records Act.
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What is ISO 15489 and How Do I Get a Copy?

ISO 15489 is the International Standard on Records Management. It articulates the principles and elements that are necessary to the design of recordkeeping systems, and details how an organisation may meet these principles.
Archives New Zealand endorses ISO 15489 and has incorporated its principles into our Create and Maintain Recordkeeping Standard, which was issued in 2008. This standard is a practical recordkeeping framework for the New Zealand State Sector.
Important
Archives New Zealand's licence arrangement with Standards New Zealand to supply copies of ISO 15849 - International Standard on Records Management  free of charge to public offices in New Zealand expired on 31 March 2009. We have made the decision not to renew this licence.
 
From 31st March 2009, copies can be obtained directly from Standards New Zealand.
 
Copies of the standard can be purchased from: