FAQs under COVID-19 Alert Level 2
Planning on visiting one of our reading rooms under COVID-19 Alert Level 2? Here are some frequently asked questions that may useful.
Please be aware under COVID-19 Alert Level 2, we are not providing research advice in the reading room. If you need help with your research project, before visiting, please use the ask an archivist form and one of our team will get back to you.
How many items can I order and when do orders need to be submitted by?
Please contact the office you wish to visit and discuss your needs in detail. Some bulk pre-ordering may be possible if we have enough notice. We need at least 2 days’ notice for all appointments.
How can I order items to view in person if ordering through Archway is unavailable?
Our staff will order items on your behalf. When making a booking, please include the references for all the records you wish to consult.
We have turned the ordering feature off to ensure we can manage the volume of records being ordered while we are limited in how many of our staff can be onsite.
If requesting items on the day, please maintain social distancing measures with our staff. Orders can be processed, but no advice will be given to researchers.
- Can I still register online?
Can a group visit at the same time?
We are not taking group bookings. If multiple people from your organisation or government agency wish to visit, they each need to make a booking request. This is so we can ensure adequate physical distance between people in the reading room.
Can I order items once in the reading room?
If you have forgotten an item or need more records to continue with your research, limited retrievals will be taking place each day.
We will do our best to retrieve these within 30 minutes however we are operating with reduced staff onsite in order to adhere to physical distancing so some retrievals might take a bit longer.
Please talk to staff in the reading room (while respecting social distancing) if you need to order more records while onsite.
How will social distancing be managed in the reading rooms?
Available seating will be marked out.
8 seats will be available in Auckland.
To ensure the health and safety of everyone who is using our reading rooms, please be respectful of others’ space and follow the instructions of our staff.
What safety measures are in place to protect staff and visitors?
With less people able to visit our reading rooms than usual, we are asking people to:
stay home if you, or anyone in your bubble is unwell
keep visits short if you can and come on your own. See above for how we are managing group bookings.
use the hand sanitiser provided
follow the 2-metre physical distancing rule
bring your own pencil
How are you contact tracing?
As our reading rooms are open by appointment only, we will use your registered information for contact tracing. Please make sure you provide accurate information so we can get hold of you if we need to.
What services will remain unavailable?
We are currently unable to arrange viewing of preservation restricted items, such as negatives, film or slides. Research advice is not being provided to researchers. If you are at the beginning of a new research project or need general assistance please use the ask an archivist form and one of our team will get back to you.
Can I copy records?
You can use your own camera or phone to copy records as per the Reading Room guidelines .
How can I pay for copying in the reading room?
We are unable to take cash or card payments in our reading rooms at this time however we can accept payment online. You will be emailed a secure online payment link to complete to confirm a reading room copying request. Please note that due to increased demand, we may not be able to meet our standard turnaround time for digitisation.
What if I have a question on the day?
Our archivists will not be available in the reading room to provide assistance or advice on the day. If you need some guidance, please use the ask an archivist form and one of our team will get back to you. We will be monitoring the room to ensure social distancing measures are observed and to ensure our reading room guidelines are adhered to.
Can I leave and come back later in the day?
Researchers are encouraged to complete their research visit in one session. If you need to leave for a large part of the day, you may be asked to book another appointment to return on another day.
If you are leaving for lunch break that’s ok but coming and going throughout the day impacts our team’s knowledge of who is in the building, which is important for emergency management. Please let our staff know if you are popping out and intend to return.
Can I walk in and see if there are any appointments available on the day?
No. All appointments are to be made in advance of visiting, so we can carry out contact tracing, and ensure safe numbers in the reading rooms. Only those with a confirmed booking will be allowed in the reading room each day.
- I booked an appointment but can’t make it. How can I cancel/rearrange?
Do I need to bring my own pencil?
Yes, we encourage you to bring your own pencil with you.
Can I use the kiosks to look up items on Archway?
No kiosks will be available in our Dunedin office. There will be a reduced number available in our other offices due to social distancing measures. WiFi is available in our reading rooms and we encourage you to use your own device to search Archway. Use of the kiosks may be prioritised for those accessing Māori Land Court Minute Books and those who are familiar with our systems, as assistance from archivists will not be provided in person.
I just want to order a copy of a record; how do I go about it?
Please use the ask an archivist form to submit your request for digitisation.
Can I still use a locker?
Yes, lockers will be available as usual.
Can reception hold large bags or coats for me?
No. We are not able to hold oversized bags or coats currently. Please use the lockers available or leave these in your car if you have one.
Are the toilets open?
Yes, all our public restrooms are available.
Last modified on 22 September 2020